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Return & Exchanges

 

Returns & Store Credit Policy

We want you to shop with confidence. Please review our return and exchange guidelines below.

Store Credit (Electronic Gift Card)

  • Sale items are non exchangeable or refundable. 

  • If you are not fully satisfied with your purchase, we offer store credit in the form of an electronic gift card.

  • Store credit covers the product purchase price only (shipping fees are not included).

  • Gift cards never expire.

  • Store credit can be used with discount codes.

Return Eligibility

  • All sale items are final sale and cannot be returned or exchanged.

  • Must be returned within 10 days of delivery.

  • After 10 days, all sales are final.

  • Items must be:

    • Brand new

    • Unworn

    • Re-sellable

    • In original packaging

❌ We do not accept returns or exchanges on altered items.

Return Shipping

  • If your order included free shipping or used a discount code, return shipping is the customer’s responsibility.

  • Shipping fees are non-refundable.

  • We strongly recommend using a trackable and insured shipping method.

  • JBROOKS Menswear is not responsible for returns until they are received at our store.

  • We are not responsible for items lost or damaged in transit.
    If this occurs, please file a claim directly with the carrier.

Exchanges

  • To request an exchange, please call or text us with your order number.

  • Items must meet all return eligibility requirements.

  • We reserve the right to refuse an exchange.

  • Shipping fees are non-refundable.

📞 To process an exchange:

Final Sale Items (No Returns or Exchanges)

The following items are final sale:

  • Sale section items (Items that are 25% off or higher)

  • Special orders 

  • Linen

  • Jewelry

  • Hats

Starting a Return

To begin a return, please text, or call us during business hours.
Our contact details are available on the Contact Info page.

Order & Shipping Notifications

  • You will receive a text or email confirmation once your order is placed.

  • You will receive a UPS tracking number via text or email once your order ships.

Return Address

JBROOKS MENSWEAR
32500 Northwestern Hwy
Farmington Hills, MI 48334

Thank you for choosing JBROOKS Menswear. We truly appreciate your business and are committed to providing exceptional customer service every step of the way.