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Return & Exchanges

Order Support

At JBROOKS Menswear, we're committed to providing exceptional quality and service. If something isn't quite right, we're here to help.

How Can We Help?

Whether you need to request JBROOKS Store Credit for eligible merchandise or report a lost, stolen, or damaged package, everything begins in one convenient place.

The Order Support Portal lets you:

  • Request JBROOKS Store Credit for eligible merchandise

  • Purchase a different size or style using your JBROOKS e-Gift Card

  • Report a lost package

  • Report a stolen package

  • Report a package damaged during shipping

     

    🛍️ Exchange or Claim Portal Below →

    Click Here to Start A Exchange or File a Claim

     

Order Support Portal

Manage your order in one convenient place.

✔ Request Store Credit

✔ Lost Packages

✔ Stolen Packages

✔ Damaged Packages

🛍️ Exchange or Claim Portal Below →

Click Here to Start A Exchange or File a Claim

 

Need a Different Size or Style?

We do not process traditional exchanges.

Instead, eligible merchandise is reviewed for JBROOKS Store Credit. Once approved, you'll receive a JBROOKS e-Gift Card that can immediately be used to purchase the size, color, or style you prefer.

This process provides several benefits:

  • Faster processing

  • No waiting for a traditional exchange

  • Freedom to choose another size, color, or style

  • Access to our current inventory immediately after approval

Because inventory changes daily, we cannot guarantee that the same item, size, or style will still be available when your merchandise is received. Issuing store credit gives you the flexibility to shop our current inventory without waiting for a traditional exchange.

If you have questions about sizing before placing your order, we're always happy to help.

Call: 248-432-7070

Text: 248-563-2649

Store Credit Policy

We do not offer refunds to the original method of payment or traditional exchanges.

Approved requests receive a JBROOKS e-Gift Card for the merchandise value of eligible merchandise.

Your JBROOKS e-Gift Card

  • Never expires

  • Can be used on any future purchase

  • May be combined with active promotions

  • Covers merchandise value only (original shipping charges are non-refundable)

Please Note: Promotional discounts applied to your original purchase may not apply to a future purchase unless the promotion is still active and a valid discount code is entered during checkout.

Store Credit Eligibility

Eligible merchandise must:

  • Be shipped within 10 days of delivery

  • Be unworn, unwashed, and unaltered

  • Be free of odors, smoke, pet hair, stains, or excessive wear

  • Include all original tags (when applicable)

  • Be returned in resalable condition

Items that do not meet these requirements may be declined.

Final Sale Items

The following merchandise is not eligible for store credit:

  • Sale merchandise

  • Special order merchandise

  • Linen shirts, pants, and suits

  • Kaliko Jewelry

  • All accessories

  • Hats

Return Shipping Costs

Customers who purchase Checkout+ receive complimentary return shipping for eligible store credit requests.

Customers who do not purchase Checkout+ are responsible for all return shipping costs.

JBROOKS Menswear reserves the right to decline any request that does not meet the requirements outlined in this policy.

 

 

🛍️ Exchange or Claim Portal Below →

Click Here to Start A Exchange or File a Claim

 

 

Lost, Stolen & Damaged Packages

Customers who purchase Checkout+ Package Protection are protected against:

  • Lost packages

  • Stolen packages

  • Packages damaged during shipping

Approved claims will be resolved in accordance with your Checkout+ coverage and product availability.

For damaged packages, please include clear photos when submitting your request.

If Checkout+ Package Protection was not purchased, JBROOKS Menswear cannot replace or reimburse orders for carrier-related loss, theft, or shipping damage after the package has been accepted by the shipping carrier.

Order Processing & Shipping

You'll receive an order confirmation immediately after placing your order.

Once your order ships, we'll email your tracking information so you can follow your delivery every step of the way.

Please verify your shipping address before placing your order. JBROOKS Menswear is not responsible for orders delivered to an incorrect address provided during checkout.

Contact Us

Questions? We're always happy to help.

Call: 248-432-7070 during business hours (mon-sat 11am-6pm)

Email: orders@jbrooksmenswear.com

 

 

🛍️ Exchange or Claim Portal Below →

Click Here to Start A Exchange or File a Claim

 

Return Address

JBROOKS Menswear
32500 Northwestern Hwy
Farmington Hills, MI 48334