Return & Exchanges
RETURNS & STORE CREDIT
JBROOKS Menswear does not issue refunds to the original payment method or process traditional exchanges.
Eligible returns are issued as a JBROOKS e-Gift Card for the merchandise value.
Need another size, color, or style? Once your store credit is issued, simply use your e-Gift Card to place a new order from our current inventory.
Return Requirements
Eligible merchandise must:
- Be shipped back within 10 days of delivery
- Be unworn, unwashed and unaltered
- Have original tags when applicable
- Be free of odors, smoke, pet hair, stains or signs of wear
- Be in resalable condition
Items that do not meet these requirements may be declined.
Final Sale
The following are FINAL SALE and are not eligible for store credit:
Sale merchandise • Special orders • Linen shirts, pants & suits • Kaliko Jewelry • Accessories • Hats
RETURN SHIPPING
Purchased Checkout+? Complimentary return shipping is included on eligible store credit requests.
Without Checkout+, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
LOST, STOLEN OR DAMAGED PACKAGES
If you purchased Checkout+ Package Protection, use the Order Support Portal to submit a claim for an eligible lost, stolen, or shipping-damaged package.
For damage claims, please include clear photos.
Orders without Checkout+ Package Protection are not eligible for reimbursement or replacement by JBROOKS for carrier-related loss, theft or damage after the package has been accepted by the shipping carrier.
NEED HELP?
Our team is happy to assist with sizing, an existing orders or the Order Support Portal.
Call: 248-432-7070
Monday–Saturday | 11 AM–6 PM
Email: orders@jbrooksmenswear.com
🛍️ Ready to Get Started?
JBROOKS Menswear
32500 Northwestern Hwy
Farmington Hills, MI 48334
