Return & Exchanges
Store Credit & Merchandise Return Policy
At JBROOKS Menswear, we want you to shop with confidence. We understand that sometimes an item may not fit as expected or may not be exactly what you were looking for. Our process allows customers to send eligible merchandise back to us for store credit.
Important: JBROOKS Menswear does not issue refunds to the original form of payment. All approved merchandise returns are issued as store credit in the form of a JBROOKS e-Gift Card. We do not offer traditional exchanges.
Send Merchandise Back for Store Credit
Need a different size, color, or style? If your merchandise qualifies under our policy, you may send it back to JBROOKS Menswear in exchange for store credit.
Once your merchandise is received, inspected, and approved, your JBROOKS e-Gift Card will be emailed to you. You can use it to purchase another size, color, style, or anything else available on our website.
To get started, submit your request through our Order Support Portal.
Start Your Store Credit Request
Merchandise Eligibility Requirements
Customers must submit their store credit request through our Order Support Portal within 10 days of receiving their merchandise.
To qualify for store credit, merchandise must meet the following conditions:
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Store credit requests must be submitted within 10 days of delivery.
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Items must be unworn, unwashed, and unaltered.
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Original tags must remain attached when applicable.
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Merchandise must be free of stains, odors, smoke, pet hair, and signs of wear.
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All items must be in their original, resalable condition.
Once your request is approved, you will receive instructions for shipping your merchandise back to JBROOKS Menswear.
All merchandise is subject to inspection upon arrival. Items that do not meet these requirements may be declined for store credit.
Final Sale Merchandise
The following merchandise is considered final sale and is not eligible to be sent back for store credit:
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Sale and clearance merchandise
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Special orders
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Linen shirts, pants, and suits
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Kaliko jewelry
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Accessories and hats
Please review your selections carefully before completing your purchase.
Return Shipping
Customers with Checkout+
Eligible merchandise qualifies for complimentary return shipping. Once your request is approved, a printable return shipping label will be emailed to you.
Customers without Checkout+
You may still submit a request to send eligible merchandise back for store credit. However, you are responsible for the return shipping cost.
Original shipping charges are non-refundable and are not included in the merchandise store credit.
How the Process Works
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Submit Your Request: Visit our Order Support Portal, locate your order, and select Return to request store credit for eligible merchandise within 10 days of delivery.
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Wait for Approval: Our team will review your request to confirm eligibility.
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Receive Shipping Instructions: Once approved, you will receive an email with instructions to obtain your return shipping label.
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Send Your Merchandise Back: Package your items securely and ship them to JBROOKS using the provided shipping instructions.
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Receive Your Store Credit: After your merchandise arrives and passes inspection, your JBROOKS e-Gift Card will be emailed to you.
Lost, Stolen or Shipping-Damaged Packages
If your package was lost in transit, marked delivered but not received, stolen, or damaged during shipping, please select File a Claim in our Order Support Portal.
Package claims are separate from merchandise store credit requests and are handled according to your Checkout+ Package Protection coverage.
Customers who purchased Checkout+ may submit eligible claims for lost, stolen, or shipping-damaged packages. Clear photographs of the package and affected merchandise are required for damage claims.
Orders without Checkout+ Package Protection are not eligible for reimbursement or replacement by JBROOKS for carrier-related loss, theft, or damage after the package has been accepted by the shipping carrier, except where otherwise required by law.
Please select Return when sending merchandise back for store credit. Select File a Claim only for lost, stolen, or shipping-damaged packages.
Need Assistance?
Our customer service team is happy to help with questions regarding merchandise eligibility, sizing, orders, shipping, or package concerns.
For the fastest assistance, please contact us by phone during business hours.
Customer Service: 248-432-7070
Hours: Monday–Saturday | 11:00 AM–6:00 PM Eastern
JBROOKS Menswear
Dressing Men Since 2003
32500 Northwestern Hwy
Farmington Hills, MI 48334