Return & Exchanges
Returns & Store Credit Policy
At JBROOKS Menswear, we take pride in offering premium menswear and a refined shopping experience. Please review our return policy carefully before placing your order.
No Refunds
We do not issue refunds to the original form of payment and do not offer direct exchanges.
If your return is approved, you will receive store credit in the form of an electronic gift card (e-gift card), which may be used toward any future purchase. Store credit:
- Is issued for the merchandise value only
- Does not include original shipping charges
- Never expires
- May be used in combination with active promotional offers
Please note: Any discount code used on the original order may not apply to your replacement purchase unless a valid code is entered at checkout.
Return Eligibility
Eligible items must be shipped back within 10 days of delivery and must meet the following conditions:
- Unworn and unaltered
- No Oder detection.
- In resell-able condition
Items that do not meet these requirements will not be accepted.
Final Sale Items
The following items are final sale and are not eligible for return or store credit:
- Sale items
- Special orders
- Linen items
- Jewelry
- Hats
Return Shipping
Shoppers are responsible for all return shipping costs. Original shipping charges are non-refundable.
We strongly recommend using a trackable and insured shipping service, as JBROOKS Menswear is not responsible for lost or damaged return shipments.
Orders & Delivery
You will receive an order confirmation once your purchase is placed, along with tracking information once your order has shipped.
Contact Us
Call: 248-432-7070
Text: 248-563-2649
Email: orders@jbrooksmenswear.com
Return Address
JBROOKS Menswear
32500 Northwestern Hwy
Farmington Hills, MI 48334
